FAQ

General

What is Casiqo?

Casiqo is a fresh and innovative online casino that offers a wide range of gambling opportunities. We offer hundreds of unique games, including video slots, table games and card games with great diversity. You can also play a variety of popular titles with the privilege of social interaction in our live casino section.

When is Casiqo open?

Casiqo is open 24/7. As Casiqo is accessible via both mobile and PCs, you can enjoy our gaming portfolio whenever and wherever you want to enjoy the latest and most popular casino games in the market.

Is Casiqo fully licensed and regulated?

Yes. Casiqo is a brand that is licensed and authorised by the Malta Gaming Authority.

What are the payout ratios at Casiqo?

As Casiqo, we attach great importance to fair gambling experience that is essential for rewarding and entertaining sessions. The payout ratios vary based on the game you play. However, we are fully committed to providing the fairest odds of winning for every title.

Account

How can I open an account at Casiqo?

At Casiqo, opening an account is very simple and straightforward. You can easily register our services by clicking on Sign-up Buttons you can see.

After starting the registration process, you can submit an application by providing your details. Once we check your credentials and information, you will get a confirmation mail. Then, you can start playing online casino games for real money.

How can I access my account if I forget my login details?

Don’t panic if you cannot remember your login details. There are two ways to recover your password in case of a problem. You can either click on the ‘Forgot Password’ on the login page or contact our customer support team. Upon verifying your details, our team will provide assistance to get your account back.

I want to take a break, how can I close my Casiqo account?

Just like opening an account, closing an account is relatively easy at Casiqo. After you make your final decision, you can get in touch with our customer support team that will help you through the procedure.

Gaming

Can I play Casiqo games without depositing real money?

Yes. You can try out our massive gambling selection thanks to demo play opportunities. Moreover, practice play is available for the majority of our portfolio. When you are ready to wager with real money, you can open an account, make a deposit, and start gaming.

Is there any way to access Casiqo on mobile platforms?

Absolutely! We know that mobile gambling is extremely popular among casino players. In this regard, we give our customers an opportunity to enjoy our wide selection on the go. Furthermore, our games are tested on a wide range of devices, and the experience is flawless. Thanks to our compatible website, you can play games whenever and where you want.

How many games are available at Casiqo?

We offer hundreds of popular and fresh titles from prominent software developers. Furthermore, we update our gaming selection every single day. Our portfolio includes video slots, table games and live dealer games with great quality. Thanks to our top-notch partners, you can play the latest games as soon as they come out.

Bonuses and Promotions

Does Casiqo offer a Welcome Bonus for new players?

Our new players can qualify for the Welcome Bonus right after they complete the registration process. This will give them an impressive opportunity to increase their bankroll as soon as they start playing. You can visit our Promotions Page for detailed information on our Welcome Offer.

Payments and Withdrawals

How can I fund my Casiqo account?

At Casiqo, you can make payments using a variety of methods, including Zimpler. You can use EUR or CAD for any transaction. Moreover, your funds are safe thanks to the maximum-security policy we embrace. You can have a look at our banking section to see available payment and withdrawal options.

There is a problem with the payment, what should I do?

We work really hard to provide a problem-free banking experience with many deposit and withdrawal options. Nevertheless, in case of any problem, you can get in touch with our customer service presenting your concern. Our team will help you as soon as possible to fix your problem.

Security and Safety

What happens to my personal information and data at Casiqo?

We take your privacy and security seriously. Thus, we protect your personal information with the latest, advanced and cutting-edge encryption technology. Thanks to our safe and secure servers, you can share your information with the mind at peace. Furthermore, we do not share your data with any third party.

Does Casiqo offer responsible gaming options?

Yes. We know that excessive gambling is a serious issue. Therefore, we offer a wide range of responsible gaming options that include self-exclusion, notifications, cooling off and time limitations.

Please check our Responsible Gaming page for more information. Moreover, you can always get in touch with us if you are experiencing any problem.